Doing business Remotely

Doing Business Remotely

42 page booklet published March 2006

TnR Global has been successful as a remotely-run virtual business for over ten
years. We pride ourselves on providing 24×7 quality service regardless of
customers’ location, with a positive, highly motivated staff equally geographically
diverse. By sharing our experiences with you, we hope to start a dialog that will give
us new insights into our own business, and help you to grow yours.

Contact us if you want more info



Museum Collections

What is a Collections Search?

Museum Collections Search is any application for digitally searching a museum’s collection. This can be made available to the public or used by only the internal staff for curation, and can be made available to a selected professional or research audience. Collections Search adds tremendous value to the research community and is often in line with the educational mission of many museums.

Benefits of Collections Search

Enhancing your museum’s digital experience can have many benefits for the museum and the community it serves, like:

  • Expand your audience–reach people separated by distance or with limited physical mobility.
  • Enhance the experience of your existing audience.  
  • Increase interest and traffic to the museum’s site and physical collection.
  • Increase your museum’s value to the academic research community

Control of Access to Search

While the ability to search a museum collection for historic letters, photographs of items, and other catalog items is a way to bring immense value to the museum and the community that supports it, still intellectual property is an ongoing concern for curators within the museum community.  TNR Global recognizes this and has technologies to address access to material.   When setting up a search, ease of use or understanding and responsiveness are addressed, also issues of ownership or privacy all combine to determine the search technology chosen and how it is applied. The search realm and results can be tailored based on the user. By defining the audience (or audiences) for the collection and the search, we can structure the presentation of the results. The public view can be a more restricted display, while protected view and can be more expansive and detailed.

Our Technology

TNR Global uses open source search technology that works with most museum software systems and databases including the popular museum software product PastPerfect. We customize our search solution specifically for your collection and optimize search results for the most relevant results to queries.  

Why Choose Us?

TNR Global has a long history with the museum community.  Our CEO is Principal of the organization We Love Museums and is a member of dozens of museums worldwide.  He is involved with a number of archival and curatorial indexing projects.  He has merged his lifelong career in database and web technology with his passion for art, education, and history with creating a search solution to benefit museums and their patrons.  Contact us for an evaluation of your Museum Collection Search project today, or download out White Paper explaining more about the process.

Search System Design

Search is something you just expect the work. When you can’t get the results you or your customers need, business suffers. Search is a vital part of any business architecture and we have senior level expertise to design a solution that fits perfectly with your needs.

Backend Evaluation, Design and Implementation Engagement
A search solution needs to work with your website and your business rules. When it doesn’t you can’t realize the full power of what a search can do for your business. We work with your IT team leaders to evaluate your current systems and make recommendations to optimize your systems to their fullest potential. We can implement a search solution to break through information silos and empower employees with better information for business decision making. If your business is outside the firewall, we have experience building massive web portals and extracting relevant content from unstructured data sources to deliver the best results to your customers.

Why Choose Us
We have been search technology professionals for 12+ years.  We have experience with both commercial and open source search engines like Microsoft’s FAST ESP, and open source search technology Apache Lucene Solr. Because we are vendor neutral in terms of technology, we can fairly assess your situation and select a solution to best meet your needs. We specialize in turnkey solutions– crafting a solution that you can maintain without a lot of tweaking or support. 

What a Typical Engagement Looks Like
Each engagement begins with a well defined Statement of Work tailored to your project’s needs. Once the scope of the job is agreed upon, the engagement will kick off. We build in natural stopping points to take into account changes in the business landscape and allow you to assess the progress of the project. Depending upon the scope of the project, regularly scheduled communication is part of the project work. Once the project is complete, you will possess documentation, configuration, reporting and code artifacts. We endeavor to give our clients a turnkey solution that they can manage in house. If technical support is something you need, we can craft a support agreement that will ensure the ongoing success of your project.

Our Services for System Design and Architecture include:
    • Design, architecture, and development of custom search solutions
    • Consulting around architecture design, best practices, scaling, performance, tuning, hardware requirements, and related expertise
    • Related searches, database indexing, vertical search engines, custom scoring/ranking, etc.
    • Performance troubleshooting (slow queries, high memory usage)
    • Database and file-system indexing, web crawling and searching
    • Document parsing and information extraction
    • Large-scale indexing and searching, distributed search
Contact us for a free initial consultation on your project. We can identify what kind of technology will work best for your business and give you the best possible results.

Services and Solutions

We can step in at any point during the implementation cycle of a scalable web site or web application. We provide enterprise search implementation and consulting services throughout the entire development cycle.

  • Design, architecture, development, and implementation of custom search solutions
  • Consulting for planning and best practices for search implementation
  • Scaling, performance optimization, and tuning of search systems
  • Development of vertical search engines
  • Database and file-system indexing, web crawling, and searching
  • Structured and unstructured content indexing, custom scoring/ranking, identifying related searches
  • Large-scale indexing and searching, distributed search
  • Performance troubleshooting (slow queries, high memory usage)
  • Document parsing and information extraction
  • Crawling web resources: CMS based sites, blogs, forums, static html, PDFs, docs
  • Content processing and conversion
  • Content enhancement and extraction
  • PDF search results by page, multi-page indexing, and multi-page image caching
  • Search and database integration

See details about our services in each of the ares of our expertise:

We are committed to making the most of your investment in IT by skillfully integrating existing systems with new applications.

Consulting Services

Search expertise is hard to find. Depending upon the scope of your project, you may need a search professional for a few days or a team for a soup to nuts evaluation and implementation. Whatever your needs, we have a consulting engagement that fits. Our experienced search architects, engineers and developers can assist with projects large and small. While we specialize in small to mid sized companies, we have experience building a search solution for a portal with 40 million pages of faceted content demanding domain expertise. When you need experts with experience and confidence to evaluate what you need and implement a solution, we can help.

Search Evaluation, Audits, and Upgrades

How is your current search solution working? Sluggish performance, irrelevant results, or worse, no results mean you have a problem with search. You need to know what the problem is before it can be repaired. We perform a full audit and evaluation of your current solution and make recommendations for upgrades or tuning. 

Selecting a search platform is a big decision. You may already have a solution in place that is ineffective and you need a change. But what’s not working, and why? Which search engine is best for my needs? We perform an audit and full evaluation of your current search architecture and report our recommendations for optimizing what you already have, and list attributes of alternative technologies like Solr, LucidWorks Enterprise, ElasticSearch, SearchBlox or other solutions. Our full evaluation includes:

  1. Audit of existing enterprise search solution and evaluation of available options for improvement.
  2. Report recommendations and options.
  3. Migration Plan for migration or improvement. At the end of the engagement, our software developer will provide a step by step plan on what needs to be done to migrate to a search solution that supports your business goals and needs.
  4. Upgrade your version of Solr for better functionality in your search engine.

Our audits are conducted by one of our senior software developers and take place over a 3 day period. We will interview relevant staff members to gain valuable insights to pain points on performance. Our developer will access your back-end systems and review the following areas:

  1. Full review of systems environment and specifications, matched to systems currently running
  2. Discover known performance issues
  3. Review system logs
  4. Test live system
  5. Review results of testing, and make adjustments to current environment
  6. Examine best solution and match with current environment if possible
  7. Make recommendations for action plan to transition to new solution
  8. Recommend any necessary hardware or software upgrades

 Contact us for a free initial consultation on your project.


Our software developers can assist you in implementing new technology to upgrade or replace your current search solution. We work with organizations of all sizes to create a search solution that integrates tightly with the organization’s workflows and business rules. Whether your organization is a small to mid sized business, a start-up in need of robust technology, or a large organization in need of search for many terabytes of data–TNR has direct experience with each type of client. We can help with a partial or a full implementation of new search technology to bring your information technology to the highest possible level of performance.

    Consultations for Start Ups

    You have a million dollar idea. You’ve found a need in the marketplace and found the perfect solution to meet that need. The problem is that your solution is in your head, and you don’t have the background to make it real on your own. That’s where we can help. We are entrepreneurs at heart and in life. Many of us have been down the start-up path and understand how energizing and personal ideas can be. The first steps you need to take to make that idea a reality are crucial. Research, planning and design are time consuming and if you aren’t familiar with the technology, they can be overwhelming. Our team of tech professionals can lay the groundwork for your success by architecting a solution for you using the best tools, the most powerful technologies, and planning for the growth that comes with success.

    The Dream Design Consultation
    A Dream Design Consultation begins with meeting your team and listening to your vision of a successful idea. We take that information and with you, we move beyond a Proof of Concept and flesh out the details of functionality, scope and sophistication. We do the research, the planning, and technology design that accomplishes the goals you set for your idea. At the end of the engagement, you leave with an actionable design in hand: a road map to building your idea into a reality.

    Why Choose Us
    Innovation is our drug of choice. We are passionate about ideas and enjoy the challenge of crafting solutions that solve problems for people. Every stakeholder at TNR Global has experienced the excitement of being at the helm of a start up, and we feel we are uniquely qualified to assist in the incubation of start ups and the stewardship of new ideas. We’re a little soft for start ups, because we see so much of ourselves in fellow start up folks.

    What a Dream Design Consultation Looks Like
    A Dream Design typically kicks off with a 3-5 hour face to face meeting with the stakeholders of your team. We’ll already have a general idea of what you want to accomplish when we start, and we’ll have some idea about your existing technology, but at kick off, we do a complete audit of your systems, and drill down on the many facets and details of what right looks like for your idea. With you, we sketch out an architecture and design in broad strokes to include functionality, sophistication, relevancy and look. After our initial meeting, we return to our offices and craft a more granular plan.

    A Dream Design Consultation is tailored to your needs depending upon the depth and breadth of your project idea. Usually, a Dream Design Consultation lasts about two weeks and consists of 10-20 hours of design work. At the end of the engagement, you will have a formal structure and methodology. You will have an actionable project plan with defined requirements outlined into a functional specification that is ready to be taken to the next level of realization. Contact us to discuss your dream design consultation.

    Mobile Search

    Mobile computing is the future of all computing, and search will be an integral piece of any mobile platform. According to Google, 1 in 7 of all searches are done on mobile devices, and that number is on the rise as the cell and tablet market continues its explosive growth. Innovative companies need to position themselves accordingly, and having a mobile search platform will set companies apart from late adopters.


    We can design a mobile search solution for the enterprise, intranet, or mobile app.  We partner with top UX designers who can assist in the design of a front end solution that users will love.  Because no software solution will work unless end users adopt the application and leverage the powerful technology behind it.  Contact us for a your mobile application development.

    Bulk Emailing Solution

    TNR Global developed a BulkE Email Sending and Processing System to send and analyze emails to large email lists (10,000 + recipients).
    BulkE Email Sending and Processing System (pdf:115,325)

    TNR BulkE Email System provides a web-based interface to create, deliver, and track personalized email to large email lists. TNR BulkE Email Analysis System processes returned emails, providing 99.9% accurate analysis of email receipt and bounce back, to ensure your email lists are maintained for maximum efficiency.

    BulkE provides extensive capabilities for maintaining accurate email contact lists, by utilizing sophisticated bounce and spam reject recognition tools to ensure email delivery and spam law compliance.
    BulkE Email Sending and Processing System (pdf:115,325)

    Contact us for a free consultation.