UX – TNR Global

Mobile Search: Good UX means fewer touches, simple design

Mobile search must be designed for a minimum number of touches before users arrive at the end result. If it takes more than 2-3 touches, the user will look elsewhere for answers.

Mobile phones are rapidly taking over the scene of web development, significantly impacting commerce, advertising, gaming, entertainment, banking and news. 77% of the world’s population or 5.3 billion people are mobile subscribers. China and India lead the way in overall mobile growth. Virtually every measurable metric concerning mobile phone growth indicates entire economies being influenced by mobile technology. It’s not surprising that search technology is powering mobile growth just as it has it’s larger cousin the desktop.

Mobile search used to be clunky and a pain to use. Until recently, the answer was to miniaturize the website. For a time, people thought mobile search would never be as good as the desktop search. But, as people use their phones for more and more, it has forced designers to consider how to make search, as well as all mobile apps, simple and powerful and built for end users.

The Mobile Only World

Outside the US, countries like India, South Africa and Egypt are leaders in mobile only--meaning users do not or infrequently use a desktop or laptop to access the Internet–making mobile search their primary mechanism for accessing queried information. Since these are also the countries sporting the most mobile growth, they are driving the need for quality relevant search for the mobile market.

Young and free

Another driving metric in the mobile game are young people. The under 25 crowd use a cell phone as their primary mode of accessing the Internet. Mobile phones, smart phones in particular, are used to do nearly everything. Younger people are more open to conducting transactions online via phone than any other demographic. Shopping, banking, GPS, social media, gaming–mobile access allows mobile subscribers to do everything they need to without restricting the user to an office.

Key differences for UX Impact

Key difference between mobile search and desktop search seem obvious. On a cell phone, the screen is much, much smaller. Users are on the go and may access the Internet between tasks or meetings, instead of being in one area. Access needs to be quick and simple. Mobile search must be designed for a minimum number of touches before users arrive at the end result. If it takes more than 2-3 touches, the user will look elsewhere for answers. Fewer touches mean a simpler design, engineered for the user without a lot of fanfare or complication.

Huge Growth

Google reports that 1 in 7 searches are now done via mobile vs. desktop. Mobile searches have increased fourfold in just the last year. Businesses need a mobile application to ensure they are reaching the inbound web traffic looking for their services and products. Mobile applications need a strong search technology to ensure the consumer can connect with the products or information they are looking for. The companies that build their web solution for the mobile market are the companies who will gain more market share and capture that 14% of customers searching for their products on the mobile web.

For the enterprise, accessing important information inside and outside the firewall is vitally important as more content is built within businesses and accessed digitally. With the mounting demand placed on mobile phones and devices, the performance we’ve come to expect from out desktop needs to be scaled to a smaller screen by simplifying wireframes with sophistication and well thought out design.

Our View
TNR Global’s expertise lies in deep back end knowledge using powerful search technologies to give users fast, relevant search results for enterprise sites and large web portals. Recognizing the need for search to work as powerfully for a mobile application as well as a web application, we have teamed up with talented UX designers specifically in the field of search application design for web and mobile. Whether you are looking for a customized UX front end for your search solution or an out of the box answer for mobile search, TNR can connect you with a total solution to answer your web based and mobile search needs. For a free consultation, contact us.

UK Software Company TwigKit Partners with TNR Global to Deliver Search Solutions for FAST and Solr

Hadley, MA–November 28, 2011–TNR Global announced today that they have entered into a strategic partnership with London, UK software company TwigKit.

“Our companies have a number of qualities in common that allow us to combine forces and service clients with a very complete solution” says Karen Lynn, TNR Global’s Director of Business Development. “TwigKit has a very appealing user interface for users across several platforms, and TNR’s strength is on creating a powerful back end search application. Combined, it’s a powerful solution for companies needing a strong search function with an easy to use interface.”

Representatives from the two companies have been in friendly talks for over a year now, meeting periodically at industry conferences. Both companies were in attendance at the Apache Lucene EuroCon conference in Barcelona last October, where the partnership was formalized. Both presentations from TwigKit and TNR can be viewed here.

“TNR’s focus on implementing and servicing enterprise search solutions across a number of platforms is an excellent fit for TwigKit,” says Stefan Olafsson, TwigKit’s co-founder and chief architect. “Our software enables polished user interfaces for search-based applications, provides a rapid development framework, and works across a number of enterprise search platforms including Microsoft FAST and Apache Solr. We’re excited about working with TNR to produce search solutions that boast both a superb user experience and an outstanding technical implementation.”

TwigKit powers enterprise search applications in government and blue-chip organizations. Encapsulating search best practices into configurable components, TwigKit establishes a platform-independent standard compatible with most search technologies including Microsoft FAST, Google Search Appliance, and Apache Solr. Started in London in 2009, TwigKit’s founders organize the 350-member Enterprise Search London meetup, regularly speak at conferences, and write about search and user experience for publications including A List Apart, Boxes & Arrows, and UX Magazine.

TNR Global (TNR) is a systems design and integration company focused on enterprise search and cloud computing solutions. TNR develops scalable web-based search solutions built on the open source LAMP stack. TNR has over 10 years of hands-on experience in web systems and enterprise search implementations, both proprietary and open source search technologies, specializing in FAST and Lucene Solr search applications. Specifically TNR works with content intensive websites for companies and organizations in the following industries: News Sites, Publishing, Web Directories, Information Portals, Web Catalogs, Education, Manufacturing and Distribution, Customer Service, and Life Sciences. TNR Global has offices in western Massachusetts.

Selling Search Internally–Part 2–How to get buy in from the staff

“The truth is that if your end user of the solution doesn’t like the solution, they won’t use it.”

You’ve convinced the powers that be that a search solution is a necessary strategy for success and competitive advantage. Congratulations! Nice work. Think your job is done? Not by a long shot.

Ask your staff–what would a good solution look like to them? After you’ve decided to move forward with a search solution, it’s important, no–it’s crucial that you consider strongly the end user. If you have a web portal that you manage, it’s worth polling your typical customer to gather vital data on how they want their experience to be. If you are looking at an enterprise search solution, you need to spend time exploring what your staff wants and needs out of a solution, and ensure your search solution addresses design for them….not a boilerplate solution that only meets some of your needs. Search is an expensive endeavor, if you’re spending the money, you might as well get exactly what you want.

The truth is that if your end user of the solution doesn’t like the solution, they won’t use it. So getting the end user involved in the planning stage of the search project is vital to it’s overall success. If they have input to it’s overall features and design, they will be more invested in using it. Involving users manufactures all kinds of good-will collateral that can help develop better morale and a positive workplace. Doing this early in the process also introduces change more slowly to users–and people rarely react well to lots of radical change. Making them a part of the process and doing it early with lots of prepping for change can affect overall satisfaction rates with the search implementation after it’s complete.

Once the implementation actually goes live, you’ll need to ensure a training plan is in place and executed to ensure ongoing success. A successful search solution isn’t just done once it’s implemented. You need to work to include your whole team in the training process, and allow them to see for themselves how the solution is going to help them in their day to day tasks. If you included your staff in the planning of the design from the beginning, you’ll be much more successful once the solution is deployed, because they were part of the solution all along.