| Term | Definition |
|---|---|
| API |
Application Programming Interface - An interface that lets developers access functions of a hardware or software platform. An API allows an application to make requests of the operating system or of another application. |
| BI |
Business Intelligence |
| BPM |
Business Process Management - Area of BI |
| CAD |
Computer-Aided Design |
| CRM |
Customer Relationship Management |
| CSR |
Customer Support Representative |
| DBMS |
DataBase Management System - Software that controls the organization, storage, retrieval, security and integrity of data in a database |
| EA |
Enterprise Application - A software application hosted on a server which simultaneously provides services to a large number of users, typically over a computer network |
| ECM |
Enterprise Content Management - Capturing, managing, storing, and delivering content and documents pertaining to a company's organizational processes |
| EDM |
Enterprise Document Management - See ECM |
| EFQM |
European Foundation for Quality Management |
| EP |
Enterprise Portal - A secure web portal for use within an organization to allow employees and partners to search and access corporate information. Features may include personalization, search, collaboration, content management. |
| ERP |
Enterprise Resource Planning - Multi-module application software that helps manage diverse aspects of a business, which may include product planning, accounting, inventories, suppliers, customer service, and orders. Allows different departments to share information and communicate with each other. |
| ES |
Enterprise Search - A search engine that indexes and searches content securely within a corporate Intranet. |
| ESP |
Enterprise Search Platform - Product of Fast Search & Transfer |