A-F | G-O | P-T | U-Z | Next API – Application Programming Interface An interface that lets developers access functions of a hardware or software platform. An API allows an application to make requests of the operating system or of another application. BI – Business Intelligence BPM – Business Process Management Area of BI CAD – Computer-Aided Design CRM – Customer Relationship Management CSR – Customer Support Representative DBMS – DataBase Management System Software that controls the organization, storage, retrieval, security and integrity of data in a database EA – Enterprise Application A software application hosted on a server which simultaneously provides services to a large number of users, typically over a computer network ECM – Enterprise Content Management Capturing, managing, storing, and delivering content and documents pertaining to a company’s organizational processes EDM – Enterprise Document Management See ECM EFQM – European Foundation for Quality Management EP – Enterprise Portal A secure web portal for use within an organization to allow employees and partners to search and access corporate information. Features may include personalization, search, collaboration, content management. ERP – Enterprise Resource Planning Multi-module application software that helps manage diverse aspects of a business, which may include product planning, accounting, inventories, suppliers, customer service, and orders. Allows different departments to share information and communicate with each other. ES – Enterprise Search A search engine that indexes and searches content securely within a corporate Intranet. ESP – Enterprise Search Platform Product of Fast Search & Transfer KM – Knowledge Management How an exterprise gathers, organizes shares and analyzes its information. KM may include enterprise search, content management, business intelligence, and more. LAMP – Linux, Apache, MySQL, PHP, Python, Perl Stack of Open Source Technologies OEM – Original Equipment Manufacturer OLAP – Online Analytical Processing a software tools that analyze data stored in a database PLM – Product Lifecycle Management PM – Project Management RDBMS – Relational Database Management System. A type of DBMS in which the database is organized and accessed according to the relationships between data values. The RDBMS was invented by a team lead by Dr. Edmund F. Codd and funded by IBM in the early 1970’s. ROI – Return on Investment SE – Search Engine SEO – Search Engine Optimization (has little to do with ES) SKU – Stock Keeping Unit which is a specific number designating one specific product SKF – Strategic Knowledge Framework TCO – Total Cost of Ownership WCM – Web Content Management An application used to create and manage web page content, including text, graphics and photos, video or audio. WCM may also catalog or index content and provide the ability to personalize content for specific users. XML – Extensible Markup Language is a W3C (World Wide Web Consortium) initiative that allows information and services to be encoded with meaningful structure and semantics that computers and humans can understand. XML is great for information exchange, and can easily be extended to include user-specified and industry-specified tags