Domain Support

A domain name is legal property and our job is to make sure that you, as the owner, are protected. 
Registrant Rights and Responsibilities
If you received an email from us about your domain or if you are not fully sure what you need to do, you are at the right place.   PLEASE read carefully and then provide the requested information – if you have questions, please ask questions by emailing domacct@tnrglobal.com.
Please do not call on the phone as there is no live phone support for domains.  
 If you still have a service contract with ThomasNet, please contact your ThomasNet representative and do not proceed with the steps below.
If you no longer have a service contract with ThomasNet, TNR Global can help you manage your domain:

 Renew Your Domain:

  • Check if your domain needs to be renewed via WHOIS.
  • Please note:  TNR Global will send you an email notification 30 days before the domain expires.
  • If you want to renew your domain name, you can pay by check or paypal.

Update Contact Information for Your Domain:

  • You must email a pdf of a signed letter on company letterhead to domacct@tnrglobal.com 
    or mail to TNR Global, Box 550, Greenfield, MA 01302.
The letter must include:

Your domain name:

Date:

Your name:

Your phone number:

Your Email address:

What changes should be made:
(New contact Info or New Info)
:

 Change DNS Information

If you no longer have services with ThomasNet and want to change your DNS information because you are changing web hosting services:
  • You must email a pdf of a signed letter on company letterhead to domacct@tnrglobal.com
    or mail to TNR Global, Box 550, Greenfield, MA 01302.
    See above what information the letter must include.
  • if you have already sent a signed letter confirming ownership,
    you may send new DNS information by email to domacct@tnrglobal.com

Transfer Your Domain to Another Provider:

If you no longer have services with ThomasNet and do not want to continue your domain registration with TNR Global, you can transfer your domain to a different registrar:

  • You must email a pdf of a signed letter on company letterhead to domacct@tnrglobal.com
     or mail to TnR Global, Box 550, Greenfield, MA 01302
  • See above what information the letter must include.
    State clearly that you no longer want a web site from ThomasNet, and that you also want to transfer the domain to a new registrar and the name of that registrar.
    The letter must be signed by the owner of the company or responsible officer.
  • Once we receive the letter, we will unlock the domain and provide you with the information needed to complete the transfer. You will need to initiate the transfer at the new registrar.
Thank you for your continued business.

Payment for Domains

Domain renewals are $17 per year.
Payments for Domains can be made by a check or PayPal/Credit Card.

1) Checks:*
Written to: TNR Global, LLC
Mail to: TNR Global, LLC, PO Box 550, Greenfield, MA 01302
 
2) PayPal or Credit Card:
We accept credit card payments through PayPal. You do not need a PayPal account to submit a payment.
Choose the domain you are paying for and number of years to renew/register.
Domain to pay for: (This is required)

Click below to make a credit card payment through PayPal:

*Check Payments – the amount of the check, along with any state allowable fees, may be collected electronically if the check is returned for insufficient funds.

Payment for Services

Payments for Services Can Be Made by:
1) Checks:
Written to: TNR Global, LLC
Mail to:
TnR Global, LLC
Box 550
Greenfield, MA 01302
2) PayPal:
We accept credit card payments through PayPal. You do not need a PayPal account to submit a payment.
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By making the payment you agree to the following Terms and Conditions:
Our consulting services are to be used as a guidance only. The client is to make his/her own decisions as to how to proceed.
Refund Policy.
No refunds will be made for any service provided by TNR Global, LLC
Check Payments – the amount of the check, along with any state allowable fees, may be collected electronically if the check is returned for insufficient funds.

Indemnification:
The Client hereby under no circumstances will hold TNR Global, its offices, employees, contractors, agents or anyone else involved in providing its services, liable for any direct, indirect or consequential damages that result from the use of or inability to use TNR Global, LLC’s services; or that results from mistakes, omissions, interruptions, deletion or loss of files or data, errors, defects, delays in operation, or of performance, whether or not limited to acts of God, communication failure, theft, destruction or unauthorized access to TNR Global, LLC’s records, programs or services. Client maintains sole responsibility for making decisions as a result of any services provided or performed by TNR Global, LLC, and for data backups and restoration.
CLIENT agrees that it shall defend, indemnify, save and hold TNR Global, LLC, its offices, employees, contractors, agents or anyone else involved in providing its services, harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees, asserted against TNR Global, LLC, that may arise or result from any service provided or performed or agreed to be performed or any product sold by Client, its agents, employee or assigns.

Domain FAQ

Contact us from this page
What is a Domain Name ?
A domain name is the basis for naming web sites and all other internet services. It is NOT a web site name or a URL – www.tnrglobal.com is our website but tnrglobal.com is a domain name.
Domain names are registered in a ‘doman name registry’ for legal purposes and recorded in the ‘domain name system’ for computer access over the internet.
Understanding Domain Renewal:
The Internet domain system charges a yearly fee for all domains, the exact amount is determined by the registrar. Your domain was initially paid for as part of your advertising contract with Thomas and that payment continues while you have an agreement with them. Once you cancel that agreement, you are responsible for that payment, and it must be made to TnR Global as your RSP (Registration Service Provider).
About Domain ‘Transfers’:
Just about every request we get from a new contact is to ‘transfer the domain’ or ‘get control of my domain’. This is rarely what you need. It is a general purpose phrase used because you haven’t determined what you really need yet or, have been given incorrect information.
If we have your domain name is in our database, it is being properly managed and we can help you define and do what you need.
Real goals:
– Renew my domain.
– Define email server to handle email for my domain.
– Define new web server. 
– Define new name server so my new ISP can provide email and a web site.
Domains can not be transfered unless they are currently renewed.
The actual domain transfer process is explained here
 
 
Thank you for your continued business.

Other Domain Info

Note: All the tasks discussed below require that you take full responsibility for your domain, web server and email settings. As such we can not be responsible for any errors or loss of domain from these actions.
Changing Contact Emails: When we are managing a domain, the administrative and techincal emails must point to our servers, this also keeps you from getting the 1000’s of spams that end up getting sent to emails listed on the domain whois pages.
Transfers: To transfer your domain to another registrar: 
(a) the domain must be current, check step 4 to make sure it is renewed, 
and 
(b) we must have received the “Legal information” per step 1.
If these have been done, send an email, to domacct@tnrglobal.com, 2-3 business days before you submit the transfer request including:
a) Domain name
b) Your name
c) New registry the transfer will come from
Once all these have been done, we will approve any transfer that has come to our admin mailboxes.
Here is an example of the steps in the Domain Transfer process
Username/password to Domain profile: Domains that have been registered as part of a Thomas advertising contract are part of a corporate bulk account. To provide you with direct access to the domain management function, we must split your domain to it’s own account, and this can take a few weeks to schedule.
To do this:
(a) the domain must be current, check step 4 to make sure it is renewed, 
and 
(b) we must have received the “Legal information” per step 1.
If these have been done, send an email, to domacct@tnrglobal.com including:
a) Domain name
b) Your name
c) A request to provide Username/password for your domain.
You will get an email when it has been done.
Thank you for your continued business.

DNS Change

3. To request an immediate DNS change,
You can use this to request a DNS and provide contact information at the same time, we will process your DNS change request immediately.
You must still follow step 1 and send your legal information. We must receive your fax within seven business days or we will reverse the change.
Two or more Name Servers are necessary.
If your domain is expiring, you will need to renew first and then change DNS. 
Use Step 4 for this .
Domain:
Your Name:
Company Name:
Your phone number:
Your Email address:
DNS server 1:
DNS server 2:
Comments:
 
Thank you for your continued business.

Update Contact Information

2. Update your contact info,
Please email us at domacct@tnrglobal.com your valid email address, NOT using the address with your domain name.
Subject: Domain: [FILL-IN Domain listed above]
Include:
Your domain name: 
Your name: 
Your phone number:.
Your Email address:
Or Use this form:
Domain:
Your Name:
Company Name:
Your phone number:
Your Email address:
Comments:
 
Or use this Form To send contact info AND request a DNS change
 
Thank you for your continued business.

Confirm Ownership

1. Legally confirm your ownership of this Domain:
Please send a fax (or mail) on company letterhead of web site owner as listed below.
Owning a domain name is just like a driver license or a trademark, it is a legal agreement that gives rights over a piece of property, in this case, intellectual property, a name. Operations on that agreement must be done by the owner of the domain name using legally verifiable means. Once done, email can be used to give directions or to delegate someone else to take certain actions. (Consider this as a method to prevent a form of identify theft.)
Note: this requirement is for your own protection as domain owner.
Providing such documentation improperly would be fraud, thereby giving you the recourse to reverse and recover improper changes from the requester.
Your domain name:
Effective Date: 
Your name: 
Your phone number:
Your Email address: 
You no longer want a web site from Thomas 
Who is to have responsibility for the company site: Name, phone and email
The fax must be signed by the owner of the company or responsible officer.
Send the fax to: 617-449-9544
or 
Mail the letter to: TnR Global, Box 550, Greenfield, MA 01302
Or fill out this form: (*# indicated a required field)
Domain: (*1)
Your Name: (*2)
Company Name:
Your phone number: (*4)
Your Email address: (*5)
 
Website Company
Name:
Website company
phone number:
Website company
Email address:
 
Comments:
 
 
Thank you for your continued business.

Thomas Clients

If you had a web site with Thomas,  that you have not renewed with Thomas and want to keep active:

What is this all about ?
If you have been sent here by a fax from us, someone else handling your domain or someone from Thomas and are not fully sure what you need to do, you are at the right place.
The key aspect of this process is that a domain name is legal property and our job is to make sure that you, as owner, are protected.
PLEASE read carefully and then provide the requested information – if you have questions, ask questions using our contact form. — please do not call on the phone until you have followed the steps, we have tried to cover all requirements first, to eliminate confusion and speed the process for everyone.
This process is only if you want to move from a Thomas web hosting offering to your own. Do NOT proceed if you what to continue to use Thomas hosting and that includes Thomas Web. If you want Thomas hosting and if you have been told by someone at Thomas to come here – email their contact information to us so we can correct what you have been told.

To make changes to your Domain:
Please follow these steps:
You have had a arrangement with Thomas where they registered your domain name, with us as domain registrar. For you to have direct control, we need proper legal documentation as to your company’s indentity.
You need to provide us with an email with your various current contact information.
No domain changes can be made until the domain is current, and if it has expired it needs to renewed.
While this is all being properly handled, if you have a new web site bring live, this will provide us with the information needed to do this.
Read here for details on what these really mean and what must be done if they are what is needed.
Thank you for your continued business.

Domains for Sale

TnR Global has the following domains available for sale.
Teen Related Domains
Other Domains for Sale
Please contact us at domainsale@tnrglobal.com if you are interested in purchasing one of these domains.